Flipping the Switch

by John G. Miller

“Flipping the Switch” by John G. Miller was published on December 29th, 2005. Apart from being an author, he is also a motivational speaker and the owner of QBQ Inc., a company dedicated to making personal accountability a core value for organizations and individuals.

Unleash the Power of Personal Accountability Using the QBQ.

What is the QBQ?

QBQ is the Question Behind the Question. It is the tool that helps readers to ask better questions and choose better choices in life.

But how can we use the QBQ to improve our accountability? “Flipping the Switch” by John G. Miller will guide you.

Who should read “Flipping the Switch”?

Do you often find yourself playing the blame game? Waiting for someone else to solve your problems? Or blaming it on bad luck or circumstances when something happens to you?

Then this book is for you. It’s time to break the stumbling blocks in your thoughts.

"When we ask better questions, we get better answers. The QBQ guidelines show us how to build better questions and which questions to avoid. Also, it’s important to remember that these are questions we ask ourselves, not others. The QBQ is primarily a self-management tool, designed to help us reframe our own thinking."

“Flipping the Switch” discusses five principles that will lead to a richer experience in every aspect of life: Learning and Accountability, Ownership, Creativity, Service, and Trust.


Stop asking yourself “Why?”

Miller explains that you have to take your problems and look for a solution. When you take personal responsibility, it leads you to the second value - Ownership.


To understand the difference between the incorrect questions (IQ) and QBQ, you have to know that asking “Why?” leads to complaining, encourages procrastination, and promotes blame. So, take ownership of situations and understand what is really going on around you, and find a way to fix it.


Creativity is usually defined with skills and “out-of-the-box” solutions.

Creativity can be found in all areas of life. Creativity in work, in achieving your goals, or in solving your problems.

Think creatively to find solutions to the issues caused by other people, even when it’s "within the box”.


Help others to find new solutions to their problems. Expand their perspective and encourage them to wake up that personal accountability in themselves. The better service you provide, the better building and reinforcing trust and loyalty will be.


There is no arguing that trust is the foundation of strong relationships.

With trust and truth, whether it’s with yourself or others, it builds more open and effective communications. You will be happier, more productive, and more satisfied with everything.

After reading this summary of “Flipping the Switch”, what can you do today to flip the switch and become more personally accountable?

John G. Miller

John G. Miller is the founder of QBQ, Inc., a company dedicated to making personal accountability a core value for organizations and individuals.